This policy covers this website operated by Fernleigh Courtyard. Your use of this website, and the services contained herein, constitutes your agreement with the content of this privacy policy. If you do not agree with any element of this policy or seek clarification on any point please contact us.

Your Personal Information

We are committed to a responsible use of any personal data that we collect during your interaction with this website and any bookings you make.

We do not collect or store personal data on this website.

We use the following external providers as part of our service who do collect personal information on our behalf.

• Holiday Live Booking (HLB) - for handling all bookings and the personal information gathered on guests to complete such transactions (no personal financial information is held).
• SagePay - for processing card payments.
• Endsleigh - for handling insurance on your bookings if you opt-in to holiday insurance during checkout.

Your personal information is never, and will never, be shared with anyone else, for any purpose, by any of the above.

Cookies

Like most websites we use cookies to deliver a smooth user experience as well as to help us better understand our visitors. Your browser will allow you to disable cookies should you wish to, though this may diminish your user experience on this website. The main area in which cookies (small files that record interactions and which reside on your own device) are used are:

To gain visitor statistics through third-party application and to record search preferences Google Analytics

Data Retention

Our booking provider (HLB) keeps personal information (excluding bank/credit card details) to allow for a record of guests to help us understand trends and improve our service. Through HLB, our automatic data-retention policy is:

• Personal booking information is maintained indefinitely for returning guests, until such time as 10 years has passed without activity. After this period of inactivity (eg. the guest has never re-booked), the personal data will be deleted.
• As an Owner who has access to guests' personal information through the HLB booking system we will no longer be able to view those details after 3 months from the end of the guests' stay.

Further Informaiton

For any further information on the above, or any queries on issues or subjects not covered here, please contact us.