Reservations

Reservations for accommodation by guests and any person accompanying them (the Guest) are accepted through our agents, The Cottage Company (the Agent) on behalf of ourselves, the owners of Fernleigh Courtyard (the Owner). This contract is made between the Owner and the Guest and the Agent acts only on behalf of Owners and is not a party to the contract. The contract is deemed to have been made between The Owner and The Guest, once the Guest has paid a deposit (part payment), and the Agent has dispatched a confirmation of booking, on behalf of the Owner. The Guest must be over 18 years of age at the time of booking.

The Agent: The Cottage Company, Blaentrothy Farm, Grosmont, Abergavenny, Monmouthshire NP7 8HN.

https://www.the-cottage-company.co.uk/ 

Booking

The Guest who makes the booking and agrees to these Terms and Conditions, will be responsible for all persons included in the booking, and should ensure that they are all aware of these Terms & Conditions. The Owner or the Agent have the right to decline any booking or refuse to hand over a key to any Guest or person accompanying a Guest who has not complied with these Terms & Conditions.

Payment

For bookings made more than 6 weeks before arrival, a deposit (part payment) of 25% of the total cost of the holiday, is required by the Agent. This must be paid 6 weeks before the holiday commences. For bookings made less than 6 weeks before arrival, the total amount must be paid when the booking is made. The Guest must pay the balance of the payment 6 weeks before the holiday is due to start. Email reminders are sent by the Agent, but delivery cannot be guaranteed. If a Guest fails to pay their balance by the due date the booking may be cancelled by the Agent or the Owner and the deposit will be retained.

Cleaning

The Guest is responsible for leaving the accommodation in good order and in a clean condition (reasonable cleaning excepted); otherwise a cleaning charge will be levied. Please note that the convention for UK holiday cottages is that Guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so the Owner can continue to provide good value for Guests.

Number of People using Holiday Accommodation, and Access

The Owner permits the Guest and members of the Guest's party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional Guests during booking and, if this changes, must inform the Agent before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with the Agent or Owner. Extra charges may be applicable if the number of Guests exceeds the number on the booking. If a Guest has any special requirements or access issues then they should enquire in advance of their stay.

Arrival & Departure

The property is available for occupation from 1600h (4.00 pm) on the first day of the holiday and must be vacated by 1030h (10.30 am) on the last day.

Cancellation or Changes by the Guest

Once the holiday is booked the Guest has entered into this Contract with the Owner. If the Guest cancels, for any reason (including medical and weather related) no refund of the deposit will be due. If the Guest cancels within 6 weeks of the holiday no refund is due to the Guest. Cancellations can be actioned through the 'My booking' page of Agent's website (see above). In the event of a cancellation 3 months in advance of the stay and that the property is re-let, for the cancelled period, the Agent may refund the amount paid subject to an admin fee and any other costs; in the event the cancelled period is re-let for a lesser amount the lesser amount may be refunded.

Holiday Insurance

The Guest should take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay. No liability whatsoever shall be accepted by the Owner or Agent for any losses sustained by the Guest as a consequence of the Guest not having obtained holiday insurance.

Pets

The Guest may only bring such pets as are booked in by the Guest at the time of booking. A charge will be made per pet. Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the Guest may be billed for that charge.

The courtyard and garden are not guaranteed as secure for dogs. The Owner describes the property as dog friendly, however it should not be inferred that the outside area is enclosed or secure.

Guest Responsibility

The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Guest at all times. Guests should put all furniture etc. back to where it was at the beginning of the rental period. Guests should not leave any items at the property and, if left, the Owner has the right to charge for the removal, return or disposal of those items.

Damage, Loss, Theft

Guests agree to inform the Owner of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The Owner may ask for reasonable replacement costs. In the instance of damage the Agent reserves the right to reimburse the Owner automatically via the payment method provided at booking, in the event that the Guest is unable to reach an agreement for restitution with the Owner.

Nuisance

This Contract shall be treated discharged fully by the Owner or Agent in their sole and reasonable discretion, and they may repossess the property immediately, if any Guest makes unreasonable demands before or during their stay including vexatious, meritless and unreasonable complaints about the condition or cleanliness of the property, its contents, defects or damage, or if a Guest causes nuisance to other people or neighbours. The Guest will remain liable for the whole cost of rental and no refund or compensation for loss of holiday or enjoyment whatsoever shall be due.

Agent / Owner Access

Guests must allow access to the property at any time by the Agent or Owner for maintenance and rectification of any defect.

Liability

The Owner Is responsible for providing the property in a good and clean condition for Guest’s stay with fixtures and fittings in good working order. Notwithstanding this the Owner and Agent will not be responsible, nor liable to Guests for any events outside the Owner's or the Agent's reasonable control (unless negligent), temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances.

Wildlife

This property is located in a beautiful rural area, a National Landscape, and keeping all wildlife from being near or entering properties can be an hard or impossible job depending on the time of year. It cannot be sealed off from the surrounding countryside in the same way as modern properties in cities. We celebrate and embrace this, as it is a beautiful place to stay, and encouraging wildlife is important and part of the enjoyment of the countryside for the Owner and Guests. Please therefore expect to meet some wildlife, (including spiders, mice, birds, flies, bats, bees, wasps, ants - some of which fly) or other creature, which may make their way into the property unbeknownst to the Owner. Spiders in particular are not considered to be a pest and consume up to 2000 other insects per year. Usually it’s a temporary issue and any wildlife event is outside the Owner's control. For this reason the Owner is not responsible for incursions of wildlife. In most cases, it is best simply to open a window or a door and let them out. If they become a serious pest then let the Owner know and we will try to help. The Owner is entitled to decide that wildlife is perfectly reasonable in the context and also reserve the right to take no action if they do not consider the existence of the wildlife to be a serious threat to health. Please bear this in mind before booking and if this is likely to be a problem for you, it would be best not to book.

Photography

The photographs of the property on this website and those of the Agent are taken in good faith. The Agent can be held responsible for any changes made without our being made aware of these changes by the Owner. The Guest should be aware that the garden can change over time: trees may get taller and shrubs bigger, and other changes may occur. Such changes reflect the natural growth or upkeep of garden plants and trees, and the Agent tries but cannot always update photography of the garden in time for these changes to be accurately represented.

Rectification of minor defects, items which may not be present, and minor damage, which is not fundamental to the enjoyment of the property:

Any minor defects and damage, including, but not limited to, non-functioning devices and installations, fittings and fixtures, missing items such as kitchen equipment, or minor decoration defects due to reasonable wear and tear, and anything else reasonably considered to be minor defects which cannot be rectified by the Owner or housekeeper within a reasonable time or during the stay, shall not be deemed as defects which are fundamental to the Contract and will not be accepted as a complaint by the Owner or Agent, or subject to refund or compensation. Feedback forms are provided at the end of the stay, and are welcomed.

Heating

The Owner nor their Agent guarantee a specific temperature within the property, as this may be subject to outside weather conditions. Temperatures may vary within rooms and between different parts of property, but thermostatic controls are available and the Owner can control room temperatures from an app. Under floor heating is powered by an air source heat pump.

Feedback

Feedback is welcomed at any time before, during or after a booking.

Complaints Procedure

If a Guest has any complaint about the property, it should be submitted to the Owner or their housekeeper (who is responsible for the management and maintenance of the property) at the earliest opportunity and no later than 24 hours after its occurrence. It should be submitted in writing clearly stating the issue and that it is a complaint and not feedback. The Guest should state how they would like to see the matter resolved. The Guest must give the Owner a fair and reasonable opportunity to resolve the issue. The Guest and Owner should behave in a reasonable and professional manner at all times and should not use threatening or unreasonable language in communications.

Leaving the property during a complaint if not agreed by the Owner

If a Guest chooses to leave the property because of any alleged defects (whether minor or significant) before the Owner and housekeeper have been given a reasonable time and opportunity to rectify any defect, no refund or compensation whatsoever shall be paid to the Guest or any person accompanying the Guest. The Owner is not obliged to deal with complaints raised after the timescale detailed in 'Complaints Procedure' above or after the Guest leaves the property.

Property descriptions & details

The Agent takes great care in accurately depicting the property, which may include verbal descriptions, through detailed photographs and written descriptions, all of which are provided in good faith. Significant changes are re-photographed and re-described from time to time on the Agent's websites where those changes significantly affect the overall description of the property. Property details, contents, fixtures and fittings, as well as seasonal garden appearance and views, may vary over time from photographs and descriptions on the websites; any reasonable difference is not a breach of this Contract.

Liability

The Agent/Owner accepts no liability whatsoever for any personal injury material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather or damage caused by a Force Majeure event (see below). No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.

Cancellation by owner

The Agent/Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood, etc.) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Neither the Agent nor the Owner shall be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the Agent will make every possible effort to secure alternative accommodation if required.

Smoking

Fernleigh Courtyard has a No Smoking policy.

Force Majeure

The Agent or Owner shall not accept responsibility and has no liability whatsoever for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, flooding of the property or its surrounding area and access roads, rain, landslides, mudslides, ice, snow, power cuts, fallen trees or branches, fallen fences; impeded, blocked, damaged or flooded access roads bridges or tracks, epidemics, acts of any government or public authority, or any other event outside our control or any lack of access to the property due to the forgoing. If the Guest is unable to gain access to or use the property for any of these reasons no refund shall be made and no liability for loss of holiday or enjoyment accepted whatsoever.

Waiver

The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this Contract does not constitute and shall not be construed as a waiver of such term or right. The liability of the Owner will limited to the amount paid by The Guest to The Owner for the rental.

 

Use of this website and services is bound in accordance with these Guest Terms and Conditions and our privacy policy which outlines how we use and protect your data in delivery of these services.

 

3 October 2026